Welcome
Welcome to Cogiva the online home of Ben Drury, freelance service design consultant. Ben works with companies to help them get more customers by creating free word of mouth marketing.
Service Design
Did you know that 81% of sales is generated by word of mouth? Did you know that 68% of customers choose to go to another supplier because of the way they were treated? Did you know that by addressing customer and staff experience some organisation have seen revenue rise by as much as 40%!
“Ben is a delight to work with. He is a highly creative person and has had some brilliant design ideas. He is also excellent technically which is a rare combination in my experience. I wholeheartedly recommend him to you.”
Bringing creativity to every area where people interact with your organisation, we enable you to give your clients an awesome experience and a great story to tell about you!
“Uplifting, inspiring, this was one of the best service development days I have attended in over 20 years in the NHS. The workshop was a fun, creative, inspiring forum for thinking about new ideas.”
